THE PRACTICAL DETAILS
Shipping & Policies
Everything you need to know about dispatch dates, renewals, address changes, cancellations, replacements, and returns.
BEFORE LAUNCH
Finalize the highlighted details below.
This page is written around Herbology Post, but several operational policies still need your final decision. Replace anything marked [SET THIS] before publishing.
When do monthly envelopes ship?
Herbology Post dispatches monthly. Orders placed before [SET THIS: monthly cutoff date] will be included in the next scheduled mailing.
Monthly envelopes are expected to leave the post around [SET THIS: mailing date or date range].
How is Herbology Post mailed?
Orders are mailed through USPS. Final service level and estimated delivery times depend on the finished envelope size, weight, and postage method.
Is shipping included?
[SET THIS: either “U.S. shipping is included in the subscription price” or “Shipping is calculated separately at checkout.”]
Do you ship internationally?
[SET THIS: U.S. only at launch, or list supported countries.]
I moved. How do I update my address?
Update your shipping address before the monthly cutoff. If a dispatch has already been prepared or mailed, we may not be able to redirect it.
For urgent address changes, contact Herbology Post with the subscriber name, account email, old address, and new address.
Month-to-month — $8.99
The monthly plan renews automatically until cancelled. To avoid the next renewal, cancel before [SET THIS: renewal/cutoff timing].
Three-month term — $24.99
[SET THIS: choose whether the 3-month plan is prepaid and ends automatically, or renews for another 3-month term.]
Twelve-month term — $89.99
[SET THIS: choose whether the 12-month plan is prepaid and ends automatically, or renews annually.]
Can I cancel my monthly subscription?
Yes. Month-to-month subscriptions can be cancelled before the next renewal. Cancellation prevents future charges but does not normally reverse an order that has already been processed.
Can prepaid terms be cancelled early?
[SET THIS: decide whether prepaid 3-month and 12-month terms are non-refundable, partially refundable, or cancellable only before the first dispatch.]
My envelope arrived damaged.
Contact us and include a photo of the damaged envelope and contents. If the damage materially affects the collectible pieces, we’ll review the issue and determine the appropriate replacement.
My envelope never arrived.
If a dispatch appears to be lost, contact us after [SET THIS: number of business days] from the expected delivery window.
Replacement availability may depend on remaining stock from that month’s dispatch.
Can opened monthly mail be returned?
Because Herbology Post contains dated, small-batch paper goods and collectible contents, opened dispatches are generally not suitable for return.
What if there is a problem with my order?
Contact us. We want genuine order issues handled fairly, especially incorrect, damaged, or incomplete mailings.
Final refund policy
[SET THIS: insert your final refund language before launch.]
COLLECTIBLE ODDS
Rare cards are surprises.
Rarity odds apply to randomly packed envelopes. A specific rare card, holographic card, or Secret Rare cannot be selected or guaranteed.
NEED HELP WITH AN ORDER?
Send a note to Herbology Post.
Include the subscriber name, email used at checkout, and order number when possible.
READY TO JOIN?